Orders

Questions about your order? You're in the right place.

Rates and delivery windows are not repeated here. Domestic and international prices, how long each takes, customs, and the returns position all live on one page: Shipping & Returns. A price kept in two places is a price that eventually disagrees with itself.

Placing an order

Browse the store, add what you want to the cart, and check out. You'll need an account — partly so we can send you order updates, partly so your new dice land in your collection without you doing anything.

Payment is handled by Stripe. We never see your card number, which is better for you and considerably better for us.

Tracking it

Order status lives in your account, and you'll get an email when the parcel is dispatched with tracking on it. If tracking hasn't updated in a few days, that's usually the carrier rather than the parcel — but if it's been a while, get in touch and we'll look into it.

When something's wrong

It hasn't arrived. Check the tracking first. If it says delivered and you don't have it, check with neighbours, your building office, and anywhere else a parcel might get left. If it's genuinely missing, contact us and we'll work with the carrier to find out what happened.

I got the wrong thing. Whoops — that's on us. Send us your order number and a photo of what turned up, and we'll get the right one out to you.

It arrived damaged. We pack carefully, but shipping can be rough. Photograph the damage — packaging and product — and contact us. We'll sort out a replacement.

I need to change or cancel it. If it hasn't shipped, we can usually do that. Contact us as soon as you can; once it's in the mail there's not much anyone can do but wait for it to arrive. There's more on the cancellation window under Order Changes on Shipping & Returns.

Returns

We're a small operation just getting started, so there's no formal return policy yet — the full stance, and the promise attached to it, is on Shipping & Returns.

That said: if something is genuinely wrong with your order — damaged, defective, or incorrect — we'll absolutely make it right. We're not monsters.

Getting hold of us

Use the contact page and include your order number. We'll get back to you as quickly as we can.