Technical Support

RFID & NFC Issues

My phone won't detect the dice

This is the most common issue, and usually the easiest to fix:

1. Make sure NFC is enabled on your phone (check Settings)
2. Remove your phone case — some cases block NFC signals
3. Hold the die against the upper back of your phone, not the screen
4. Hold it still for 1-2 seconds; don't just tap and pull away
5. If using an older iPhone, try different positions — NFC antenna placement varies

The dice used to work but now they don't

First, try the basics above. If those don't help, check if the issue is with one specific die or all of them. If it's just one die, the RFID chip may be damaged (it happens, especially if the die went through... adventures). If all dice stopped working, the issue is likely with your phone or app settings.

Can I damage the RFID chip?

The chips are pretty resilient, but they're not indestructible. Things that can damage them: extreme heat, strong magnets, microwaves (please don't), and significant physical trauma. Normal rolling, dropping, and the occasional rage-induced table slam should be fine.

Connectivity Problems

Rolls aren't appearing on the website

Roll data syncs from the app to our servers, then to the web dashboard. If there's a delay:

• Check your internet connection on the phone
• Pull down to refresh in the app
• Refresh the web page (Ctrl+R or Cmd+R)
• Wait a few minutes — sometimes the internet is just slow

If rolls are showing in the app but not on the web after several minutes, try logging out and back in on both platforms.

The app says "Connection Error"

This usually means the app can't reach our servers. Check your internet, then check if the issue persists. If our servers are down (it happens to everyone), you can still roll offline — your data will sync when we're back up.

App Crashes & Bugs

The app keeps crashing

Try these steps in order:

1. Force close the app and reopen it
2. Restart your phone (the IT classic)
3. Check for app updates in the App Store
4. Delete and reinstall the app (your data is saved in the cloud)

If crashes persist, please contact us with your phone model and iOS version. We'll look into it — we hate bugs more than you do.

I found a bug!

First, thank you for not just silently judging us. Please report bugs via the Contact page or email us directly. Include as much detail as possible: what you were doing, what happened, what you expected to happen, and your device info. Screenshots help a lot.

Account & Login Issues

I can't log in

Double-check your email and password. Yes, really — typos happen to everyone. If you've forgotten your password, use the reset link. If you're sure your credentials are correct but still can't log in, try:

• Clearing the app cache (delete and reinstall)
• Checking if Caps Lock is on
• Using a different login method if you have multiple linked

My account seems to be gone

Accounts don't just disappear. If you can't find your data, you might be logged into a different account than you think (especially if you use multiple email addresses). Contact us and we'll help you track it down.

Still Stuck?

If none of the above solved your problem, please reach out via the Contact page. Include as much detail as possible about the issue, and we'll do our best to help. We're a small team, but we read every message.