Orders & Shipping

Placing an Order

Ordering is straightforward: add items to your cart, proceed to checkout, enter your shipping info, pay, and you're done. We accept major credit cards through Stripe — your payment info goes directly to them, not us. We literally couldn't steal your credit card if we wanted to (and we don't).

You'll receive an order confirmation email within a few minutes. If you don't see it, check your spam folder. Our emails are enthusiastic, not spammy, but email providers don't always know the difference.

Tracking Your Order

Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account and visiting the Orders section.

Tracking updates can take 24-48 hours to appear after the label is created. If your tracking hasn't updated in a few days and you're getting worried, feel free to reach out — we'll look into it.

Shipping Options & Times

Domestic (US)

• Standard Shipping: 5-7 business days — $5, or FREE on orders over $50
• Express Shipping: 2-3 business days — $9.99

International

• Canada: 7-14 business days — $15.99
• Europe: 10-21 business days — $24.99
• Asia/Pacific: 14-28 business days — $29.99
• Rest of World: 14-35 business days — $34.99

International orders may be subject to customs duties and import taxes. These are determined by your country and are the responsibility of the recipient. We can't predict or control these fees, unfortunately.

Order Issues

My order hasn't arrived

First, check the tracking information. If it shows delivered but you don't have it, check with neighbors, your building office, or anywhere else packages might be left. If it's genuinely missing, contact us and we'll work with the carrier to figure out what happened.

I received the wrong item

Whoops — that's on us. Contact us with your order number and a photo of what you received, and we'll make it right. We'll send you the correct item ASAP.

My order arrived damaged

We pack things carefully, but shipping can be rough. Take photos of the damage (both packaging and product) and contact us. We'll sort out a replacement.

Can I change or cancel my order?

If your order hasn't shipped yet, we can usually make changes or cancel it. Contact us as soon as possible — once it's in the mail, there's not much we can do except wait for it to arrive.

Returns & Refunds

We're a small operation just getting started, so we don't have a formal return policy yet. For full details on our current stance (and our promise for the future), check out our Returns page.

That said, if something is genuinely wrong with your order — damaged, defective, or incorrect — we'll absolutely make it right. We're not monsters.

Contact Us

For order-related questions, you can reach us at [email protected] or use the Contact page. Include your order number and we'll get back to you as quickly as we can.